Privacy Policy
Data protection compliance for clients worldwide
1. Overview
This privacy policy outlines the personal information handling practices of Be Software International Pty Limited ACN 108 074 746 (Be Software International).
You must read this privacy policy before providing us with any personal information and before submitting personal information through our website. By providing us with your personal information or by using our website, you are confirming your agreement to the matters set out in this privacy policy.
References to "Be Software International", "our", "us" and "we" in this privacy policy are references to Be Software International.
2. Collection of personal information
We may collect your personal information:
(a) directly from you, either in person, over the phone or via email;
(b) when you access and interact with our website;
(c) from publicly-available sources, for example, the electoral role, the telephone directory or from other websites; or
(d) from other sources, including from our referrers.
Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:
(a) information that we may require to initially identify you, including your name, home address and your date of birth;
(b) information that we can use to contact you, including your telephone number, mobile number, email address, work address or mailing address;
(c) information that we can use to provide you with our services, which might include health information;
(d) information we may require to confirm your identity, including your driver's licence number, passport details, business name or health card number; and
(e) information that may be required to process payments by you, including your credit card details;
(f) sensitive information, such as health information, in connection with providing our products and services.
The information we require from you will depend on the specific products or services that we are providing to you.
3. Collecting and disclosing personal information about others
Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates.
Where you provide us with personal information about another person, you represent and warrant to us that:
(a) you are authorised to provide that information to us;
(b) you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services;
(c) you have complied with the applicable law in collecting that personal information; and
(d) you have informed that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.
4. Why do we require your personal information?
All personal information collected by Be Software International is solely used for our business functions and activities. Be Software International collects and uses your information in order to:
(a) improve our services to you;
(b) fulfill our commitments to you;
(c) protect your interests;
(d) provide our products and services;
(e) comply with our legal obligations; and
(f) communicate with you.
There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.
5. Storage of personal information
The security of your personal information is important to us, and we will take reasonable steps to protect this information from misuse, loss, unauthorised access, modification and disclosure. We adhere to accepted industry standards to protect the personal information submitted to us, both during transmission and on receipt.
While care is taken to protect your personal information, unfortunately no data transmission over the internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us.
As such, while we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is also important to note that credit card details provided for payments are not held by Be Software International.
Once your personal information is no longer needed, we will take reasonable steps to securely destroy or permanently de-identify the personal information.
We take all reasonable steps to ensure that we deal with reputable entities for the purposes of securely storing personal information. Where a user of the system (User) is domiciled overseas or travels overseas, they will be able to access information from the system as a User in overseas locations.
6. Geographical location
Geographical location
Be Software International offers a number of Data Regions. A Be Software International "Data Region" is a set of data centres located within a defined geographical area where User data is stored. Personal information is not transmitted between Data Regions.
For Be Software International Users with accounts located in Be Software International's European Data Region, all personal information is processed in the European Economic Area. For Users with accounts in the Data Regions: United States of America (US) and Canada, all personal information is processed solely in the respective country. For Users with accounts in our Australia and New Zealand Data Region, all personal information is processed in Australia. For Users with accounts in our Singapore Data Region, all personal information is processed in Singapore.
Processing in the United Kingdom (GBR)
For Users with accounts located in Be Software International's United Kingdom (UK) Data Region, all processing of personal information is performed in accordance with the privacy rights and regulations following the UK Data Protection Act 2018 (UK Act). The UK Act covers the protection of natural persons with regard to the processing of personal information and on the free movement of such data, also known as the UK General Data Protection Regulation (GDPR), and Be Software International's processing will take place in accordance with the UK GDPR.
Under GDPR you have the right to access personal information that we possess about you.
You can request from us information about -
• The personal information we hold about you
• The categories of personal information concerned
• The purposes of the processing
• Details to whom your personal information has/will be disclosed
• How long we retain your personal information
• If we did not collect the data directly from you, information about the source
You may also request from us the following-
• That we update any incomplete or inaccurate data about you
• Request that we delete your personal information in accordance with the GDPR
To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.
Personal information both as a Controller and a Processor
Be Software International processes personal information both as a Controller and a Processor, as defined in the Directive and the GDPR:
The Be Software International entity which you as a User entered an agreement with when using Be Software International's platforms, will be the Controller for User data.
Be Software International adheres to the Directive of 1995 and the GDPR from May 25th, 2018. For Users with accounts in the Be Software International UK Data Region, Be Software International processes data solely in data centres located in the UK.
All data collected by Be Software International SaaS applications (iinsight and iignite) will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Be Software International has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the GBR is done in accordance with this privacy policy.
Processing in the United States Of America (US)
For Users with accounts in the Be Software International US Data Region, Be Software International processes data solely in data centres located in the US. Be Software International has adopted reasonable physical, technical and organizational safeguards which substantially mirror the European Union (EU) safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User's data in Be Software International's possession. Be Software International will promptly notify the User in the event of any known unauthorized access to, or use of, the User's data.
All data collected by Be Software International SaaS applications (iinsight and iignite) will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Be Software International's contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Be Software International's policy is to protect and safeguard any personal information obtained by Be Software International in accordance with US state or federal laws governing the protection of personal information and data. Accordingly, Be Software International adheres to practices and policies that aim to safeguard the data.
Processing in Canada
For Users with accounts in the Be Software International Canada Data Region, Be Software International processes data solely in data centers located in Canada. Be Software International has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Be Software International's possession. Be Software International will promptly notify the User in the event of any known unauthorized access to, or use of, the User's data.
All data collected by Be Software International SaaS applications (iinsight and iignite) will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Be Software International's contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Be Software International's policy is to protect and safeguard any personal information obtained by Be Software International in accordance with Canadian laws governing the protection of personal information and data. Accordingly, Be Software International adheres to practices and policies that aim to safeguard the data.
Processing in Australia and New Zealand (AUS)
For Users with accounts in the Be Software International Australian Data Region, Be Software International processes data solely in data centres located in Australia. Be Software International has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Be Software International's possession. Be Software International will promptly notify the User in the event of any known unauthorized access to, or use of, the User's data.
All data collected by Be Software International SaaS applications (iinsight and iignite) will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Be Software International's contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Be Software International's policy is to protect and safeguard any personal information obtained by Be Software International in accordance with Australian laws governing the protection of personal information and data, including the Privacy Act, 1988 (Cth) (Australia). Accordingly, Be Software International adheres to practices and policies that aim to safeguard the data.
For more information about privacy issues in Australia and protecting your privacy please visit the Office of the Australian Information Commission (OAIC).
Processing in Singapore (SGP)
For Users with accounts in the Be Software International Singapore Data Region, Be Software International processes data solely in data centres located in Singapore. Be Software International has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU's safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Be Software International's possession. Be Software International will promptly notify the User in the event of any known unauthorized access to, or use of, the User's data.
All data collected by Be Software International SaaS applications (iinsight and iignite) will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Be Software International's contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Be Software International's policy is to protect and safeguard any personal information obtained by Be Software International in accordance with Singapore laws governing the protection of personal information and data. Accordingly, Be Software International adheres to practices and policies that aim to safeguard the data.
7. Correction of personal information
If we are notified that personal information we hold is incorrect, this information will be updated with the correct details or removed from our records if accurate details cannot be obtained.
8. Handling and use of collected personal information
We handle and use personal information in connection with providing and administering our products and services. This can include processing payments, verifying your identity, communicating with you, maintaining and updating our records, and dealing with enquiries or support requests from you.
Collected information may also be used on an ongoing basis to provide marketing communications by email or telephone. This may include news, information about our activities and general promotional material which we believe may be useful to you.
By agreeing to accept the terms of this privacy policy and in providing your personal information to us, you are taken to have consented to the use of your personal information for the above purposes.
9. Do we share your personal information with others?
We may share your personal information with our related entities. By providing your personal information to us, you consent to your personal information being shared with other entities within our group.
We deal with third party service providers who may assist us with a variety of functions, including with research, mail and delivery, security, insurance, professional advisory, banking, payment processing, credit reporting, offsite storage or technology services. Where we engage third party service providers, those third parties may be required to handle your personal information. We will ensure that any third-party service provider that we use commits to an appropriate level of security and confidentiality to protect your personal information.
We may also share your personal information with a purchaser or potential purchaser of our business, and, in some circumstances, we may have to disclose your personal information for legal or regulatory purposes, such as where a court, the police or other law enforcement agency or regulatory body has asked us for it.
Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.
10. What if you want to make a complaint about some aspect of our privacy procedures?
We are committed to maintaining and protecting your privacy, but it is possible that in limited circumstances, mistakes might be made. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.
Be Software International
Attn: Privacy Compliance Officer
Address: Suite 204, Level 223 Ryde Road
Pymble, NSW 2073
Australia
Telephone: +61 07 3393 2833
Email: support@myptechnologies.zendesk.com
If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or, if you are an Australian User, apply to the OAIC to have the complaint heard and determined.
11. Google OAuth (Google Inc.)
Google OAuth is a registration and authentication service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, and is connected to the Google network.
Personal information processed: various types of data as specified in the privacy policy of the service.
Place of processing: US - Privacy Policy.
Category of personal information collected: internet information.
This processing constitutes a sale. In addition to the information in this clause, the User can find information regarding how to opt out of the sale in their SaaS license agreements.
We avoid collecting third-party passwords by utilizing OAuth authentication Google Calendar. iinsight Users can disconnect their calendar connection at any time through the Google Calendar Connect page within their account.
12. Access and enquiries
You are entitled to access any personal information relating to you which has been collected by us. If you wish to update or delete your personal information, or have a query regarding the collection or use of your personal information, please contact us:
Phone: +61 07 3393 2833
Email: support@myptechnologies.zendesk.com
Mail: Be Software International - Suite 204, Level 2 - 23 Ryde Road, Pymble, NSW 2073 Australia
Please note that various legislation, including the Privacy Act, 1988 (Cth) (Australia) contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise. Any such exemptions under such legislation will take priority over this privacy policy to the extent of any inconsistency.
