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“The time we spent on administrative and non-billable tasks was excessive prior to iinsight®”. We were paper based and we ‘doubled-up’ on many of our processes to ensure there were no errors. iinsight® has allowed us to spend more time working on billable tasks, increase our client case load and minimise time spent on administrative tasks.There are quite a few things I love about iinsight®. Some of these are:* Invoicing is quick and easy.* Documentation is easy to find.* The ability to send an email with the documentation already attached saves us a lot of time. The fact that it is converted into a pdf when it is sent via email is a huge time saver.* Reports to review employees’ time and how it has been spent has provided us with invaluable information and has allowed us to provide strategies to employees to increase their productivity.* The time in the client’s plan is automatically deducted when we enter billable time with a client so it is clear how much time we have left (We used to do this on paper which was time-consuming).* We are able to spend more time on client-related issues rather than administrative tasks.* Client reports- information is pre-populated so the time we spend on report writing is reduced and this saving is passed on to our customers.* Go-to meetings are invaluable! I have learnt a lot from the go-to meetings with Ian.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.Renato came out to meet us at the office when we were considering iinsight® and he was more than happy to sit with us and answer all of our questions.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.
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I have been reviewing the iinsight website for literally years and only decided to explore further a few months ago. We have literally wasted hundreds of man hours in utilizing systems that were outdated and significantly more difficult to interface with. We love how robust and user friendly iinsight is and have already recommended it to colleagues. Don’t wait like we did as your time is far too precious!
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Before iinsight® we had a private network that was very tedious for all to use! My external staff reported that it was extremely slow, unreliable and almost impossible to work with. From the office end, it required an expensive and power hungry server to be running all the time, constant maintenance and expensive IT support to make it work. Not only is good IT expensive, it is very difficult to find a company or individual that can be responsive. I found that the IT issues that the server and the private network created were by far the most stressful aspect of running the business! Everything changed for the better in late 2013 when we commenced the transition to iinsight®! iinsight® has completely changed the way that I personally work and how the business operates. iinsight® has an intuitive ‘feel’ about it and I found it very easy to adapt to, I trialled some alternate packages which were quite confusing. One of the great things about iinsight® is the great IT support that comes with it, Dan is always at hand to assist with problems. I have to say that Dan Howard is probably the most calm and friendly IT person that I have ever met. Simply knowing that there is a highly competent and skilled individual at the end of the phone to assist and support has done amazing things for my peace of mind! iinsight® has allowed me to be very flexible with my work practices. Before iinsight®, everything had to be done in the office on my desktop computer. Now, wherever there is wifi, I can use iinsight® on my laptop and I can complete every imaginable business activity. In the past we used several separate programs (word, excel, outlook, quick-file and more) to run the business. The flexibility, affordability and the convergence of these tools into one platform has revolutionised how we work!
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iinsight has been a breath of fresh air in terms of being able to improve efficiencies and processes for our organisation across our multi client based platform. iinsight was extremely intuitive, allowed us to have fantastic oversight of both the financial, and aspects, but also the clinical aspects with respect to, managing our client files. Working with iinsight has been extremely collaborative. iinsight have been more than willing to take on board our feedback and to try and tailor and customise, solutions in terms of how the programme is used to, best optimise our efficiencies, in terms of the way that we do business.
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We have been using iinsight for around 10 years now and the service and support has been outstanding. Every time I have had to reach out to Leon Chay and his team for assistance I have very kindly and efficiently been met with support and assistance. The last few years have seen many changes in the requirements around cyber security and risk management and Leon Chay and his team have been a wealth of knowledge for us.
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We’ve been just looking for what was the right software for us. That’s where we came across iinsight. Really quick to get back to us. Really great demo. What stood out to us was the team just knowing the product really well and being able to showcase how the product was utilised for us. The operations staff have really loved transitioning onto iinsight. Just the full spectrum of things that it does has made it a lot easier for us. We’ve grown significantly since we signed up with iinsight, but we haven’t had to recruit more administration staff. So yeah, really happy, with iinsight and what it’s provided.
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