Testimonials

Hear what our customers have to say about iinsight®

Name: Be Software International Pty Limited
Address: Suite 204 - Level 2/23 Ryde Rd, Pymble, NSW, 2073, AU
Telephone: 1300-796-227
Rating: 4.8

Hear it first hand

Read what they say about iinsight®

“The time we spent on administrative and non-billable tasks was excessive prior to iinsight®”. We were paper based and we ‘doubled-up’ on many of our processes to ensure there were no errors. iinsight® has allowed us to spend more time working on billable tasks, increase our client case load and minimise time spent on administrative tasks.There are quite a few things I love about iinsight®. Some of these are:* Invoicing is quick and easy.* Documentation is easy to find.* The ability to send an email with the documentation already attached saves us a lot of time. The fact that it is converted into a pdf when it is sent via email is a huge time saver.* Reports to review employees’ time and how it has been spent has provided us with invaluable information and has allowed us to provide strategies to employees to increase their productivity.* The time in the client’s plan is automatically deducted when we enter billable time with a client so it is clear how much time we have left (We used to do this on paper which was time-consuming).* We are able to spend more time on client-related issues rather than administrative tasks.* Client reports- information is pre-populated so the time we spend on report writing is reduced and this saving is passed on to our customers.* Go-to meetings are invaluable! I have learnt a lot from the go-to meetings with Ian.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.Renato came out to meet us at the office when we were considering iinsight® and he was more than happy to sit with us and answer all of our questions.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.

Alison Bell

Business Operations Manager
I have been reviewing the iinsight website for literally years and only decided to explore further a few months ago. We have literally wasted hundreds of man hours in utilizing systems that were outdated and significantly more difficult to interface with. We love how robust and user friendly iinsight is and have already recommended it to colleagues. Don’t wait like we did as your time is far too precious!

Arlene Ward

Director
Before iinsight® we had a private network that was very tedious for all to use! My external staff reported that it was extremely slow, unreliable and almost impossible to work with. From the office end, it required an expensive and power hungry server to be running all the time, constant maintenance and expensive IT support to make it work. Not only is good IT expensive, it is very difficult to find a company or individual that can be responsive. I found that the IT issues that the server and the private network created were by far the most stressful aspect of running the business! Everything changed for the better in late 2013 when we commenced the transition to iinsight®! iinsight® has completely changed the way that I personally work and how the business operates. iinsight® has an intuitive ‘feel’ about it and I found it very easy to adapt to, I trialled some alternate packages which were quite confusing. One of the great things about iinsight® is the great IT support that comes with it, Dan is always at hand to assist with problems. I have to say that Dan Howard is probably the most calm and friendly IT person that I have ever met. Simply knowing that there is a highly competent and skilled individual at the end of the phone to assist and support has done amazing things for my peace of mind! iinsight® has allowed me to be very flexible with my work practices. Before iinsight®, everything had to be done in the office on my desktop computer. Now, wherever there is wifi, I can use iinsight® on my laptop and I can complete every imaginable business activity. In the past we used several separate programs (word, excel, outlook, quick-file and more) to run the business. The flexibility, affordability and the convergence of these tools into one platform has revolutionised how we work!

Ben Holden

Director
iinsight has been a breath of fresh air in terms of being able to improve efficiencies and processes for our organisation across our multi client based platform. iinsight was extremely intuitive, allowed us to have fantastic oversight of both the financial, and aspects, but also the clinical aspects with respect to, managing our client files. Working with iinsight has been extremely collaborative. iinsight have been more than willing to take on board our feedback and to try and tailor and customise, solutions in terms of how the programme is used to, best optimise our efficiencies, in terms of the way that we do business.

Cara Christopher

Director
We have been using iinsight for around 10 years now and the service and support has been outstanding. Every time I have had to reach out to Leon Chay and his team for assistance I have very kindly and efficiently been met with support and assistance. The last few years have seen many changes in the requirements around cyber security and risk management and Leon Chay and his team have been a wealth of knowledge for us.

Crystal Stavris

Executive Assistant, Specialised Health
We’ve been just looking for what was the right software for us. That’s where we came across iinsight. Really quick to get back to us. Really great demo. What stood out to us was the team just knowing the product really well and being able to showcase how the product was utilised for us. The operations staff have really loved transitioning onto iinsight. Just the full spectrum of things that it does has made it a lot easier for us. We’ve grown significantly since we signed up with iinsight, but we haven’t had to recruit more administration staff. So yeah, really happy, with iinsight and what it’s provided.

Dale Wakefield

General manager
iinsight has been such a breath of fresh air for my business. After trying multiple other platforms, I was so happy to find a system that reduces duplication and integrates with the other aspects of my business. The team at iinsight are consistently approachable and deliver timely responses to troubleshooting requests and are receptive to feedback for further developments that always benefit my business.My favourite features include the ability to pre-fill reporting templates and count down time within a funding approval. I don't even have to think about it! iinsight is easily customisable to my business and unlimited data storage gives me relief that I can maintain all documentation without concern of additional data charges. I would not hesitate to recommend iinsight to any domiciliary allied health practice. I'm a massive fan."

Bridge to Best

Danielle Skelton, Director
Before iinsight, our service process required our therapists and financial team to use 6 different platforms resulting in duplication of data entry at several points. Since working with iinsight in 2018 we can now do it all: book the session, complete the notes of the session, and bill the session; then our financial team then picks up the billing, converts to an invoice, and sends it out, all without having to leave iinsight. When we’ve needed modifications to the platform to meet the needs of our business, iinsight has been there for us. We now see more clients with fewer therapists, and all our data is secure in Canada. Thank you iinsight!

SEASONS HEALTH THERAPIES

Dawn, Clinical Director
We recently transitioned to using iinsight for our workflow, billing and invoicing, and information storage.While process change is expectedly difficult, the transition was easy for us.iinsight® is intuitive to use, and we have access to excellent tutorials, video demonstrations, as well as written instructions. We found the staff at iinsight to be superb; their response to any inquiries was really prompt, despite the time-zone difference. The software allows for extensive customisation, and this presents great opportunity for reviewing and reporting workflow, case history, responding to customer inquiries and sharing information amongst our team.We highly recommend the software and invite any inquiries if you are considering adopting their software for your company.

WORK TO WELLNESS

Diana Vissers, CEO / Work to Wellness
We have been users of iinsight® since 2010 and have watched it grow and improve every week. iinsight® has helped our business to have all information close at hand, with the ability to access case notes, reports using templates, outcomes and achievements, invoicing and much more. The support given by iinsight® staff is constantly friendly and swift and they are always open to ideas and improvements to help it become even better.”

Donna Perrett

Office Manager, MP Safety Management
“iinsight® has been a great asset to us it has taken the headache out of invoicing and as a manager it is so convenient to look up all the clients and know exactly where they are up to in their rehab plan.”

Fiona Lamont

Clinical Services Manager
“Allied Health Admin Services have been working with iinsight now for over 12 months with a number of our clients. iinsight have always been most helpful when support tickets are raised and provide a more personal touch to customer service that is harder to come by now. One of our favourite features is the Quicklinks feature in the left hand side menu that allows us to raise all invoices at one time in any or all business divisions and/ or service contracts. The integration of a drag and drop feature with Outlook is also fabulous and a time saver when needing to issue correspondence to clients/ patients. Keep up the great work BE Software! “

Jenny Pither

Director
Previously we were using an Excel spreadsheet system to record our case notes and submit invoices. iinsight® has been fantastic in that it has allowed us to really streamline, simplify, and make this whole process automated and much less of a headache! This has been a fantastic bonus for our company. Favourite feature is the ability for us to differentiate the fees that we pay to self-employed case managers from the invoices that we send out from the company. Previously we were doing this manually but the system now allows us to do this and it is a massive bonus. My favourite bit really is the whole streamlining of our case notes and the ease of billing. Being able to review costs and case note entries with ease in one central cloud location is fantastic and very helpful with the work that we do. Firstly, I would talk about the price. I carried out quite a few reviews of other systems prior to signing up and I have to say that the cost of your system is extremely favourable and a massive advantage over your competitors.

John Ainscough

Director
iinsight® has assisted WHSM with streamlining our administrative and case management processes and invoicing and our consultants have embraced the program without any difficulties. I would recommend iinsight® to rehabilitation providers.

Judy Gardner

Director / Rehabilitation Consultant
“I have used other case management software – but iinsight® beats them hands down! It has kept pace with our rapid business growth with its easy to use formats. I can’t speak highly enough of the customer assistance you will receive from iinsight®.

Kasrynne Huolohan

Managing Director
Within the last 7 years of using iinsight, we have been pleasantly surprised with the level of support we’ve received from the iinsight customer support team, and the promptness in refining processes to meet the everchanging needs of our business. As an example, just recently we found that an insurer had specific requirements for invoicing, so we looked at the knowledge base and discovered that iinsight had already created a template for these exact requirements. On an operational level, iinsight has made our administrative tasks quicker and more effective. We have a large team of clinicians based throughout NSW and ACT and this program has become the “hub” for us to share reports and data so we can more effectively serve the injured / disabled persons and the insurer. Overall, Moore Rehab Outcomes is very happy with the iinsight case management system and would like to say ‘Thank you’ for all the help and support.

Kate Moore & Doug Moore

Directors
“iinsight® provides us with a one-stop place to store all our client records. Before using iinsight® we had folders upon folders of client files – iinsight® enabled reboundrehab to bring this all together in one place. Being cloud based iinsight® can be accessed (and has been accessed) from almost anywhere in the world. It enables our staff to information share quickly and efficiently. iinsight® has been a great program to use, more-so the support offered by BeSoftware has been fantastic always with a prompt resolution. Reboundrehab are also keen on the regular improvements and updates that take into consideration user needs.”

Kaye Bruce & Hannah Essaih

Rehabilitation Consultant
We have really enjoyed our experience with iinsight® since implementation. The lead in and introduction of the system to our team was smooth and we were given lots of support. The difference iinsight has made to our daily management of cases, invoicing, records and time keeping adds up to compliance and savings for our company.

Kerry Byers

Manager Return to Work Services
iinsight® has made our daily management of cases a lot easier. It allows us simple access to client files, billing details and invoices, which assists us with our day-to-day services and file management. Invoicing is now quick and easy. iinsight allows us to follow up invoices and details in a simple manner. iinsight® allows for flexibility within our company as we have been able to customise the way we use the program and iinsight® support has assisted us with ongoing development and new features to meet the needs of our company.

Kevin Loades

Director of Operations
We have been using iinsight® since 2011 and it has made a big difference to our business enabling us to spend less time on administration and more time with our customers. iinsight® is a very versatile product and helps us to access case notes, reports, invoices, costs and many other features with ease of access in a user friendly format. There are regular new features and innovations which continuously enhance the system and the friendly Support team listen to our needs and respond in a timely manner.We are also able to migrate our other business ‘Centre for Corporate Health’ into iinsight® to enable us to have a single platform that caters for all of our organisations needs which is exactly what we wanted.

Tony Bradford

Managing Director
“We have been using iinsight® since 2011 and it has made a big difference to our business enabling us to spend less time on Administration and more time with our Customers. iinsight® is a very versatile product