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Managing Allied Health Appointment Reminders: Tips To Reduce Patient No Shows

January 15, 2021/in Blog page /by Renato Parletta

Patient no shows are a frustrating thing to handle. It’s exasperating from a time-management aspect, as it means the allied health practitioner wastes minutes that could have been spent consulting with people who really need their expertise.

It can also translate into below-standard or ineffective treatment for specific patients, as they miss out on receiving vital care in their appointment, which forms part of their recovery.

No shows also impact billables, and reduce the amount of income that your practice brings in on a given day.

All-in-all, seeing to it that patients attend their appointments is high on most practice manager’s to-do list.

This study found that one of the reasons why people did not arrive to see the provider is due to the practice’s scheduling policy, among other things. With this in mind, we’ve compiled some tips to reduce patient no shows by developing an effective system around appointment reminders. The good news is if you are using iinsight case management software, the handy appointment and SMS feature will allow you to automate a lot of this.

To Reduce Patient No Shows, Use The Right Communication Channels

Emails, text messages, and phone calls have their relative benefits and drawbacks. While most patients can access multiple channels these days, they likely favour one over another.

In this case, asking them for their preferred communication method will help you reduce the chance of a no show. It is as easy as including a question on your intake form, with the option to select one or multiple channels.

Email

You can convey a lot of information in an email, and because most people check email daily, they are very effective at reaching patients, as long as the matter is not urgent.

Consider creating an appointment reminder email template that you can update with personal details and send out at the push of a button.

Text Message

Text messages are a great way to contact your patients quickly and efficiently. However, there is a limit to how much information you can fit in. Try to keep your reminder to 160 characters and under, or else you will have to send two separate messages, which can result in missed information not to mention costs more as well.

Phone Call

A phone call is one of the most effective ways to lower the number of no shows at your allied health practice. However, this can be disruptive for your patients and time-consuming for your staff. Therefore, you should make sure that the patients you are calling had selected this as their preferred communication method.

Create A Schedule For Sending Appointment Reminders

There is no getting around it – life is busy, for both you and your patients. With this in mind, consider what will be the most effective timing for sending an appointment reminder.

Sending a message three weeks in advance is a great run-up to consult and provides the person with an opportunity to cancel or reschedule if need. However, at this point time, the message can also be easily discarded and forgotten. This is where it’s good to follow up with another reminder within a week of an appointment.

From there, increasing the messaging frequency the nearer you get to the date is advised. Sending out final reminders two days beforehand, followed by another the day before, can help keep the consult top of mind.

Be Smart About The Time You Choose To Send Reminders

Scaling this down a level; it is equally important to consider what time of day is best to send your appointment reminder.

As a general rule, it is most effective to send them during regular business hours. In particular, the morning, when people are switched on, engaged, and checking their emails, for example, at 10 am, can be a safe bet.

Adjust this as you go though. Depending on who your patients are and what your line of care is, there may be other optimal times to reach them. One way to work through this is simply to ask patients, where and when they prefer to receive communication from you.

The Bottom Line

With these simple tips, you can dramatically reduce the number of no shows at your clinic. See what works best for you and your patient base, as each allied health practice is different.

Remember to be proactive, as it can save your business a great deal of time and money in the long run. This is also particularly important during the ongoing Covid-19 pandemic, where effective time management to regulate the number of people in your practice at any given point plays a part in patient and your safety.

Web Accessibility Considerations Allied Health Professionals

4 Key Considerations To Improve Web Accessibility On Your Allied Health Site

January 8, 2021/in Blog page /by Renato Parletta

As we enter a digital age, people have the opportunity to access more information, much of it important for their health and wellbeing. Unfortunately, people with disabilities are often overlooked by businesses when it comes to putting together their websites and optimising web accessibility.

While paying attention to this can really benefit your allied health patients as they get access to your valuable content, neglecting optimisation can result in damaging your brand and excluding visitors, causing you to lose a substantial number of your audience.

Luckily there are simple steps you can take to remedy this.

What Does It Mean To Have An Accessible Website?

An accessible website can be used by any person. It’s up to you to ensure that your website follows the basic protocols to ensure that this is the case. To this end, consider the senses that allow visitors to understand the content on a webpage.

Of course, they use sight to see images, read text or captions, and watch videos.

And they might listen to spoken word or music on the page.

If a site visitor has impaired senses, another usually takes over to help them. For example, an individual with compromised hearing will be able to read text, subtitles, and transcripts to understand your content. In the case of a deafblind user, they will need a refreshable braille display to feel the text on a webpage.

To boost the number of visitors who can access the information on your page (and who may be potential patients), you should make every effort to help them do this.

4 Key Considerations For Improving Web Accessibility

Ultimately, the goal of an accessible website is to remove all barriers that can prevent a visitor from accessing, navigating, and understanding the content of the website. Here are a few top tips.

1. Build On A CMS That Supports Accessibility

Your CMS is your Content Management System. This is used to design your website page layout, themes, plugins, widgets, and more. Whatever you build into your design needs to be compatible with web accessibility standards.

2. Appropriate Headings Are Your Baseline

One of the most straightforward methods for improving website accessibility is to structure your text with headings. This helps users to navigate your content from the main page title (H1) down to the smallest subheading (H6).

For example, if you were a case management provider like us, you might compile information about your online injury management system product. Splitting the content to readable sections divided by the appropriate headings helps to make sense of it. Visually impaired users with a screen reader can call out the list of headings and access the content most useful to them.

When used correctly, this can also help to boost your SEO score, thereby generating more traffic to your site.

3. Think About Your Text Links

Screen readers can highlight important links that a user can click on. Therefore, if these are titled ‘click here’, they might not be hugely useful to the visitor! Make sure your link text is meaningful and allows visitors to determine from the link text where they will be directed and what they can expect.

4. Your Content Should Appear As Text

Providing all content in text forms helps patients who are hearing impaired. For example, add captions to images and videos, and publish audio clips on your website.

Like the headings, this can also improve your website’s SEO.

Go ahead with:

Inserting alternative (alt) text in images. This describes what’s in an image, which is particularly useful for those with visual impairments. Include short, to the point information that actually means something.
Fill in the dots on infographics. Write out a full explanation of the media so that no one is left guessing about its intention.
Place captions in videos, and record an audio description for any actions without sound within the video.
Make a transcription available for any audio recordings on your website.

The Bottom Line

As you can see, several simple steps can be taken to improve the accessibility of your website. As an allied healthcare provider, this can be a crucial aspect to reach your patient base. Not only will they appreciate your efforts in making your online content available, but they will also be able to benefit from the wisdom and insights you share on it.

Healthcare Cloud Computing For Allied Health Businesses: Necessity or Luxury?

January 1, 2021/in Blog page /by Renato Parletta

The use of healthcare cloud computing solutions by professionals in the industry is not a novel concept and has been around for several years. However, it is only in recent years that the technology has come into play more actively, particularly among allied health businesses.

How Is Cloud Computing Affecting The Healthcare Industry?

The Covid-19 pandemic has accelerated the adoption of cloud computing in healthcare by as much as two years, according to expert estimations. This is primarily because healthcare providers have been forced to reconsider how they deliver their services.

Telehealth and cloud computing offer an ideal solution, allowing services to continue without risk of infection, at minimal compromise. As this begins to play an increasingly prevalent role in operations, it is important to consider the relative benefits and drawbacks of cloud computing for your allied health business.

Benefit From Technology

Work Collaboratively

A cloud system improves collaboration between the different teams. Transferring data between the right people becomes all the more accessible, allowing for more informed patient care decisions to be made, thereby boosting cooperation for better treatment.

As an example, through iinsight, your team of allied health providers can work collaboratively and in real-time on patient files using advanced injury management software on their choice of device. They also get access to the main health portals and can upload documents directly to it when submitting claims.

Improved Data Storage Methods

Similarly, cloud computing paves the way for improved methods of data storage. Day-to-day, healthcare providers must deal with electronic medical records, patient portals, mobile apps, and big data analytics. Understandably, this can test the operational limits of in-house equipment.

Through an affordable monthly subscription, cloud software aids the management, storage, and analysis of this data without the cost of maintaining physical servers.

Scale Your Practice

Furthermore, cloud storage allows businesses to scale with ease. The technology supports more efficient filing systems, better workflows, and improved access to patient files. Learn more by downloading our allied health case management ebook.

Potential Drawbacks To Consider

Online Security Breach

The primary concerns of healthcare cloud computing technology surround the issues of privacy and security. In recent years there have been notable data breaches that have spurred concerns amongst patients.

This is primarily because they feel that a cloud system might compromise the security of extremely personal information if adopted by doctors, hospitals, and other allied health businesses, particularly if multiple users can share EHRs amongst facilities.

To overcome such concerns, healthcare businesses must opt for an industry-leading provider, like iinsight. We act in complete accordance with the provisions outlined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

This is in the best interest of both patients and allied health businesses since it costs more to recover from a data breach than it does invest in a quality cloud system.

The Bottom Line On Healthcare Cloud Computing

Adopting cloud computing will be a necessary step for allied health businesses to take in the near future, provided that you take the necessary precautions. Ultimately, this will help to grow your practice, better support your patients, and provide your team with a streamlined work environment.

Workplace Rehabilitation Management: Scalable to The Needs and Size of Any Clinic

December 26, 2020/in Blog page /by Renato Parletta

If your practice is concerned with workplace rehabilitation and health, it is best for you to find ways to deliver your services to employees and employers in the most cost-effective and reliable way. After all, they are relying on you to help them create safe, timely, and proactive return-to-work programs. This is where you will need a good workplace rehabilitation management solution, which can be scaled to the size and needs of your practice. That way, you can easily assess, review, and oversee the programs and their goals. Also, you might also monitor their progress all around, from the first consultation to the final appointment before the employee goes back to work.

As a workplace rehabilitation provider, you may be constantly busy and on-the-go. Your work is likely to involve meeting and overseeing rehabilitation consultants, occupational therapists, physiotherapists, and other specialists. So, it makes sense to look for a case management solution that can be accessed from anywhere. If you are planning to shop for one, look for a cloud-based workplace rehabilitation management software that can easily be scaled to the unique needs of your practice. With the cloud-based case management software, you can effectively manage your clients and help them transition back to work safely and as soon as they can, while collaborating efficiently with other healthcare providers who are involved in their case.

Automation is one of the top features in a cloud-based workplace rehabilitation management software, as it simplifies the fulfilment of administrative tasks, like keeping case files up-to-date and updating accounting details. The software also streamlines financial analysis and billing, and reduces human error in filing claims and reporting information to health insurance companies to avoid denials or rejections.

Security is essential to every workplace rehabilitation provider, and rest assured, the software will keep all your work and data secure, while allowing you to work from anywhere at any time. Just be sure to invest in a high-quality cloud-based case management solution that is made specifically for allied health practitioners.

Which Company Can Provide Software for Employee Assistance Program?

December 25, 2020/in Blog page /by Renato Parletta

Do you offer Employee Assistance Program or EAP? As a professionally trained consultant, you have to make yourself available to people who might need your assistance on multiple issues, both in work and personal life. However, with all this consultancy related tasks, performing backend administrative work will only take your time and resources away from this goal. Using employee assistance program software can keep make all these admin tasks easier to accomplish so you can focus on helping clients.

One of the best employee assistance program software solutions today is iinsight, an all-around case management system and EAP management solution. iinsight can:

Automate some tasks to reduce the time you spend on administrative work, letting you focus on providing EAP counselling

Make it easier to keep spreadsheets, documents, and emails and attachments organised and readily retrievable by allowing custom labels and groupings, as well as letting you drag and drop them into the software

Protect private information about your clients

Send out bills and invoices and track them efficiently

Streamline your overall processes

Synchronisewith your current accounting system using the Xero connector, eliminating additional administrative costs and preventing double data entries

Create timesheets, billings, and invoices quickly and accurately
Update billing information anytime and anywhere.

Facilitate claims easily and accurately with ready-to-use report and invoice templates that can be electronically exported directly into the Workcover system

Link billings directly to the Medicare claims portal, simplifying financial reporting and reducing administrative work

The iinsight employee assistance program software complies with the invoicing requirements set by all major Australian insurance companies.

Try iinsight today at no cost. Request a demo from the team or start your 14-day free trial so you can experience this intuitive and versatile employee assistance program software and see if it suits your requirements.

What You Need to Know About an Occupational Therapy and Practice Management Software

December 24, 2020/in Blog page /by Renato Parletta

If you are still managing your billing, patients, telehealth, insurance payments, reporting, and other critical actions the traditional way, your practice might be challenging situations daily. It is time you upgrade to an occupational therapy practice management software that can improve the way you work. It is a solution that is tailored specifically for your practice, regardless of the size of your clinic, and it provides an all-in-one solution for all your reporting and case management needs.

Your practice deserves one

Occupational therapy is focused on improving the lives of individuals who are coping with a condition or recovering from a disability. If you specialise in that, your patients may be relying on you to help them gain the capacities and skills to live and function independently. As your practice thrives and gets more patients, you may find it more challenging to keep up with regulations and the documentation and administrative requirements. A good occupational therapy practice management software can make you feel less overwhelmed as you continue to be successful in the long run.

Features of the right case management software

Your occupational therapy practice can benefit greatly from a high-quality occupational therapy practice management software that can let you and your team to work more flexibly. It can support your case management processes, automate accounting and reporting needs, and oversee your entire practice with ease. It will streamline your workflow, so you can focus more on your patients and spend less time on repetitive tasks.

Consider a cloud-based case management software that makes data entry easier as it lets you drag and drop new files or emails and attachments into a specific case. Integrate it with your accounting system to automatically synchronise payments and invoices, and use it to create timesheets, billings, and invoices anywhere. The occupational therapy practice management software should also make it easier to organise documents, facilitate claims with Medicare and Workcover, and keep track of appointments and schedules.

Simplify Your Psychotherapy Practice with Online Management Software

December 23, 2020/in Blog page /by Renato Parletta

A psychotherapy practice that can keep up with technology will have more advantage over other practices. If you are still using outdated, manual processes to oversee patient files and financial details, you could be lagging behind tech-savvy practitioners in your field. It is time you adopt a robust psychotherapy practice management system that is hosted in the cloud. That way, you can streamline your operations and have more time to focus on delivering the best care and services to every patient. Also known as case management software, it will help you and your staff fulfil administrative tasks with ease and enhance the reputation of your practice, so you can be more profitable and reputable in the long run.

An online psychotherapy practice management system has all the necessary features that will improve the way you deliver your services, provide quality patient care, and ensure compliance. Here are some of the ways that it can support your practice:

Schedule with ease – It’s important to get scheduling right to avoid no-shows, cancellations, and overbooking. The case management software has tools for optimising scheduling your staff and patients, as well as your clinic resources. It has features like one-way integration with your calendar and scheduling apps, email and SMS notifications, reminders for upcoming tasks and appointments, and mobile access.

Organise documents – The psychotherapy practice management system can be scaled to the way you organise your documents. Use it to make custom folders with unique labels, so you can easily find the documents that you need.

Keep documents up-to-date – Data entry is simplified with a drag and drop feature and integration with your accounting system to minimise administrative costs, human error, and double data entry. The software can also provide input into your accounting system as you use it to create invoices, billings, or timesheets.

Workcover and Medicare integration – The software can be linked to WorkCover and Medicare’s portals to facilitate and simplify the claims process, reporting, and billing.

What is Expected of School Leaver Employment Providers in Australia?

December 23, 2020/in Blog page /by Renato Parletta

The School Leaver Employment Supports program or SLES is designed for eligible Year-12 school leavers who have disabilities as determined by the National Disability Insurance Scheme. School Leavers Employment Support providers are expected to help these young people to successfully adapt from school to work. The support program also gives them a choice as they plan for their futures.

Among the goals of SLES providers is to build the confidence of the school leavers under their program, teaching them how to set goals and become self-directed. Providers also train them to develop pre employment skills including organization, communication, and financial literacy. School leavers are likewise taught how to refine their career goals and develop a career plans, creating for themselves individualized pathways from school to employment.

School Leavers Employment Support providers extend career guidance and capacity building services for eligible students with the goal of making them feel more positive and in control of their future.They help uncover each student’s strengths while building their confidence and preparing them for life after school.Support may come in the form of mentoring, skills training, counselling, resume preparation, and assistance in finding meaningful employment, to name a few.

If you are a school leaver employment support provider, then you need a software solution that can make it easier for you to deliver all these services and more.You can’t go wrong with a versatile cloud-based case management software solution that can be tailored for your processes. A good solution will simplify and streamline how you manage your students and their progress. Choose a software package that can be tried for 14 days free of charge so you can find out how it works and decide if it is the right fit for your requirements. Some of the best software developers are more than happy to give you a free demonstration to show you how their solution can be used for your employment support program.

How to Use Online Practice Management Software Easily

December 22, 2020/in Blog page /by Renato Parletta

The practice management software is a solution that can improve the way healthcare practices operate. Its purpose goes beyond streamlining appointments and scheduling, organising administrative tasks, and managing patient records. With online practice management software, it will be possible to do all that along with billing, accounting, and invoicing at anytime and anywhere. The software is hosted in the cloud to eliminate the need to install one on every device, and it can be accessed through any web-connected device, even on mobile phones and tablets.

High-quality online practice management software comes with a wide range of features and it can be scaled to suit the unique needs of your clinic. Using it does not have to be an intimidating experience, as it is designed to be intuitive and specific to your practice, so you can work smartly. Moreover, it is backed by a reliable support team, which you can contact any time for concerns and queries. Reputable software providers can also deliver a tailored demo and a 14-day free trial for you.

Using the online practice management software is easy. Here are some tips to get you started:

Saving documents – Drag one or more files from your computer to a selected case. An add-on will make it possible to drag and drop emails and their respective attachments into the platform’s documentation tab.

Linking with your accounting system – An add-on will connect the software with an accounting system like Xero to automatically sync invoices and payments between them.

Tracking – Configure the employee expenses feature to easily oversee contractor time and costs, and report that information against the renumeration policy.

Create custom folders – The online practice management software supports the way you organise your documents by providing customisable folders, which you can label and organise according to your requirements.

Integrate with insurance systems – Link billings and facilitate the claims process easily by integrating the software with Workcover and Medicare’s systems.

There are many other ways to use the online practice management software. You can set appointments and reminders with it, do bulk email invoicing, and manage all business contacts in a single platform. In the end, it will help you work more efficiently, while allowing you to focus on providing good patient care.

What is the Best Way to Assess Personal Care Needs?

December 21, 2020/in Blog page /by Renato Parletta

If you currently provide palliative care or are interested in providing it, then you need an efficient and effective personal care needs assessment solution. The best tool to use it is cloud-based software that helps you customize care plans for every client requiring your professional services. The right software can ultimately help you improve the lives of patients with chronic conditions and those with a few good days left with them.

Choose a personal care needs assessment solution that is designed to help you and your staffs oversees every patient under your care while making the processes more efficient. It can free up time and resources that would otherwise be taken up by administrative tasks, so you can refocus them on your main function of providing palliative care. A good software solution also ensures compliance with all applicable industry standards and protocols. What’s more, the right personal care needs assessment software simplifies invoicing, accounting, and billing processes. You can use it anytime and anywhere you are because it is cloud-based.

You can’t go wrong with a health management software solution with all the features you need to simplify data entry, minimize administrative tasks, automatically syncs invoices and payments with your accounting system, and makes it easier to organize documents. The best platforms like you or your staff stay on top of billing information, too. Moreover, it can be synchronised with Medicare to make the claims process a lot easier while streamlining your billings.

Be sure to select a personal care needs assessment software that comes with customer relationship management functions as well as an appointments module. Both features make it easier to store and manage information about your patients, stay on top of their schedules and appointments, and assign them the right caregiver.

The best personal care needs assessment software can be tried for free for a couple of weeks. This way, you can use it and see if it really fits your requirements before committing to a plan.

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Managing Allied Health Appointment Reminders: Tips To Reduce Patient No Shows