Hear what our customers have to say about iinsight®


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Read what they say about iinsight®

  • “The time we spent on administrative and non-billable tasks was excessive prior to iinsight®”. We were paper based and we ‘doubled-up’ on many of our processes to ensure there were no errors. iinsight® has allowed us to spend more time working on billable tasks, increase our client case load and minimise time spent on administrative tasks.There are quite a few things I love about iinsight®. Some of these are:* Invoicing is quick and easy.* Documentation is easy to find.* The ability to send an email with the documentation already attached saves us a lot of time. The fact that it is converted into a pdf when it is sent via email is a huge time saver.* Reports to review employees’ time and how it has been spent has provided us with invaluable information and has allowed us to provide strategies to employees to increase their productivity.* The time in the client’s plan is automatically deducted when we enter billable time with a client so it is clear how much time we have left (We used to do this on paper which was time-consuming).* We are able to spend more time on client-related issues rather than administrative tasks.* Client reports- information is pre-populated so the time we spend on report writing is reduced and this saving is passed on to our customers.* Go-to meetings are invaluable! I have learnt a lot from the go-to meetings with Ian.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.Renato came out to meet us at the office when we were considering iinsight® and he was more than happy to sit with us and answer all of our questions.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.

    Alison Bell
  • I have been reviewing the iinsight website for literally years and only decided to explore further a few months ago. We have literally wasted hundreds of man hours in utilizing systems that were outdated and significantly more difficult to interface with. We love how robust and user friendly iinsight is and have already recommended it to colleagues. Don’t wait like we did as your time is far too precious!

    Arlene Ward
  • Before iinsight® we had a private network that was very tedious for all to use! My external staff reported that it was extremely slow, unreliable and almost impossible to work with. From the office end, it required an expensive and power hungry server to be running all the time, constant maintenance and expensive IT support to make it work. Not only is good IT expensive, it is very difficult to find a company or individual that can be responsive. I found that the IT issues that the server and the private network created were by far the most stressful aspect of running the business! Everything changed for the better in late 2013 when we commenced the transition to iinsight®! iinsight® has completely changed the way that I personally work and how the business operates. iinsight® has an intuitive ‘feel’ about it and I found it very easy to adapt to, I trialled some alternate packages which were quite confusing. One of the great things about iinsight® is the great IT support that comes with it, Dan is always at hand to assist with problems. I have to say that Dan Howard is probably the most calm and friendly IT person that I have ever met. Simply knowing that there is a highly competent and skilled individual at the end of the phone to assist and support has done amazing things for my peace of mind! iinsight® has allowed me to be very flexible with my work practices. Before iinsight®, everything had to be done in the office on my desktop computer. Now, wherever there is wifi, I can use iinsight® on my laptop and I can complete every imaginable business activity. In the past we used several separate programs (word, excel, outlook, quick-file and more) to run the business. The flexibility, affordability and the convergence of these tools into one platform has revolutionised how we work!

    Ben Holden
  • iinsight has been a breath of fresh air in terms of being able to improve efficiencies and processes for our organisation across our multi client based platform. iinsight was extremely intuitive, allowed us to have fantastic oversight of both the financial, and aspects, but also the clinical aspects with respect to, managing our client files. Working with iinsight has been extremely collaborative. iinsight have been more than willing to take on board our feedback and to try and tailor and customise, solutions in terms of how the programme is used to, best optimise our efficiencies, in terms of the way that we do business.

    Cara Christopher
  • We have been using iinsight for around 10 years now and the service and support has been outstanding. Every time I have had to reach out to Leon Chay and his team for assistance I have very kindly and efficiently been met with support and assistance. The last few years have seen many changes in the requirements around cyber security and risk management and Leon Chay and his team have been a wealth of knowledge for us.

    Crystal Stavris
  • We’ve been just looking for what was the right software for us. That’s where we came across iinsight. Really quick to get back to us. Really great demo. What stood out to us was the team just knowing the product really well and being able to showcase how the product was utilised for us. The operations staff have really loved transitioning onto iinsight. Just the full spectrum of things that it does has made it a lot easier for us. We’ve grown significantly since we signed up with iinsight, but we haven’t had to recruit more administration staff. So yeah, really happy, with iinsight and what it’s provided.

    Dale Wakefield
  • iinsight has been such a breath of fresh air for my business. After trying multiple other platforms, I was so happy to find a system that reduces duplication and integrates with the other aspects of my business. The team at iinsight are consistently approachable and deliver timely responses to troubleshooting requests and are receptive to feedback for further developments that always benefit my business.My favourite features include the ability to pre-fill reporting templates and count down time within a funding approval. I don't even have to think about it! iinsight is easily customisable to my business and unlimited data storage gives me relief that I can maintain all documentation without concern of additional data charges. I would not hesitate to recommend iinsight to any domiciliary allied health practice. I'm a massive fan."

    Danielle Skelton
  • Before iinsight, our service process required our therapists and financial team to use 6 different platforms resulting in duplication of data entry at several points. Since working with iinsight in 2018 we can now do it all: book the session, complete the notes of the session, and bill the session; then our financial team then picks up the billing, converts to an invoice, and sends it out, all without having to leave iinsight. When we’ve needed modifications to the platform to meet the needs of our business, iinsight has been there for us. We now see more clients with fewer therapists, and all our data is secure in Canada. Thank you iinsight!

  • We recently transitioned to using iinsight for our workflow, billing and invoicing, and information storage.While process change is expectedly difficult, the transition was easy for us.iinsight® is intuitive to use, and we have access to excellent tutorials, video demonstrations, as well as written instructions. We found the staff at iinsight to be superb; their response to any inquiries was really prompt, despite the time-zone difference. The software allows for extensive customisation, and this presents great opportunity for reviewing and reporting workflow, case history, responding to customer inquiries and sharing information amongst our team.We highly recommend the software and invite any inquiries if you are considering adopting their software for your company.

    Diana Vissers
  • We have been users of iinsight® since 2010 and have watched it grow and improve every week. iinsight® has helped our business to have all information close at hand, with the ability to access case notes, reports using templates, outcomes and achievements, invoicing and much more. The support given by iinsight® staff is constantly friendly and swift and they are always open to ideas and improvements to help it become even better.”

    Donna Perrett
  • “iinsight® has been a great asset to us it has taken the headache out of invoicing and as a manager it is so convenient to look up all the clients and know exactly where they are up to in their rehab plan.”

    Fiona Lamont
  • “Allied Health Admin Services have been working with iinsight now for over 12 months with a number of our clients. iinsight have always been most helpful when support tickets are raised and provide a more personal touch to customer service that is harder to come by now. One of our favourite features is the Quicklinks feature in the left hand side menu that allows us to raise all invoices at one time in any or all business divisions and/ or service contracts. The integration of a drag and drop feature with Outlook is also fabulous and a time saver when needing to issue correspondence to clients/ patients. Keep up the great work BE Software! “

    Jenny Pither
  • Previously we were using an Excel spreadsheet system to record our case notes and submit invoices. iinsight® has been fantastic in that it has allowed us to really streamline, simplify, and make this whole process automated and much less of a headache! This has been a fantastic bonus for our company. Favourite feature is the ability for us to differentiate the fees that we pay to self-employed case managers from the invoices that we send out from the company. Previously we were doing this manually but the system now allows us to do this and it is a massive bonus. My favourite bit really is the whole streamlining of our case notes and the ease of billing. Being able to review costs and case note entries with ease in one central cloud location is fantastic and very helpful with the work that we do. Firstly, I would talk about the price. I carried out quite a few reviews of other systems prior to signing up and I have to say that the cost of your system is extremely favourable and a massive advantage over your competitors.

    John Ainscough
  • iinsight® has assisted WHSM with streamlining our administrative and case management processes and invoicing and our consultants have embraced the program without any difficulties. I would recommend iinsight® to rehabilitation providers.

    Judy Gardner
  • “I have used other case management software – but iinsight® beats them hands down! It has kept pace with our rapid business growth with its easy to use formats. I can’t speak highly enough of the customer assistance you will receive from iinsight®.

    Kasrynne Huolohan
  • Within the last 7 years of using iinsight, we have been pleasantly surprised with the level of support we’ve received from the iinsight customer support team, and the promptness in refining processes to meet the everchanging needs of our business. As an example, just recently we found that an insurer had specific requirements for invoicing, so we looked at the knowledge base and discovered that iinsight had already created a template for these exact requirements. On an operational level, iinsight has made our administrative tasks quicker and more effective. We have a large team of clinicians based throughout NSW and ACT and this program has become the “hub” for us to share reports and data so we can more effectively serve the injured / disabled persons and the insurer. Overall, Moore Rehab Outcomes is very happy with the iinsight case management system and would like to say ‘Thank you’ for all the help and support.

    Kate Moore & Doug  Moore
  • “iinsight® provides us with a one-stop place to store all our client records. Before using iinsight® we had folders upon folders of client files – iinsight® enabled reboundrehab to bring this all together in one place. Being cloud based iinsight® can be accessed (and has been accessed) from almost anywhere in the world. It enables our staff to information share quickly and efficiently. iinsight® has been a great program to use, more-so the support offered by BeSoftware has been fantastic always with a prompt resolution. Reboundrehab are also keen on the regular improvements and updates that take into consideration user needs.”

    Kaye Bruce & Hannah Essaih
  • We have really enjoyed our experience with iinsight® since implementation. The lead in and introduction of the system to our team was smooth and we were given lots of support. The difference iinsight has made to our daily management of cases, invoicing, records and time keeping adds up to compliance and savings for our company.

    Kerry Byers
  • iinsight® has made our daily management of cases a lot easier. It allows us simple access to client files, billing details and invoices, which assists us with our day-to-day services and file management. Invoicing is now quick and easy. iinsight allows us to follow up invoices and details in a simple manner. iinsight® allows for flexibility within our company as we have been able to customise the way we use the program and iinsight® support has assisted us with ongoing development and new features to meet the needs of our company.

    Kevin Loades
  • We have been using iinsight® since 2011 and it has made a big difference to our business enabling us to spend less time on administration and more time with our customers. iinsight® is a very versatile product and helps us to access case notes, reports, invoices, costs and many other features with ease of access in a user friendly format. There are regular new features and innovations which continuously enhance the system and the friendly Support team listen to our needs and respond in a timely manner.We are also able to migrate our other business ‘Centre for Corporate Health’ into iinsight® to enable us to have a single platform that caters for all of our organisations needs which is exactly what we wanted.

    Tony Bradford
  • “We have been using iinsight® since 2011 and it has made a big difference to our business enabling us to spend less time on Administration and more time with our Customers. iinsight® is a very versatile product and helps us to access case notes, reports, invoices, costs and many other features with ease of access in a user friendly format.” There are regular new features and innovations which continuously enhance the system and the friendly Support team listen to our needs and respond in a timely manner.

    Kristin Tinker
  • “I had been undertaking an online client assessment, typing directly into a document template, when the document unexpectedly closed mid-assessment. Despite several attempts to recover the document, I was unsuccessful and lodged a support call with IINSIGHT. The support team returned my call and proceeded to spend the next 20 minutes navigating through my system, attempting all possible options to recover the lost document. The team m was extremely patient and calm, and despite my level of anxiety, methodically worked through all potential solutions, explaining clearly to me the process that they were undertaking at each step. Thankfully, the Team were able to recover the document, and the associated hours of my time invested. I cannot thank them enough for the level of support provided to me today. My issue could have easily been dismissed given that the document had not been saved however, they persisted and went above and beyond to help me to locate the missing document. They obviously knows what they are doing, and are exceptionally good at what they do! I do hope that the support teams efforts today can be appropriately recognised.”

    Louisa McCaskey
  • Prior to using iinsight I was a sole trader and paper based. In 2021 I took the leap of creating a team and I needed something far more efficient than my old paper-based systems. I spent many hours comparing platforms and options for software. I had a few demos with iinsight and played around with the free trial. We launched into iinsight with loads of support from the iinsight team and have had a rapidly growing team and business since 2021. iinsight has been incredibly customisable to suit our needs. I love the support we get from the helpful, friendly and knowledgeable support team. I also love iinsight’s commitment to develop and grow with allied health businesses, responding to request, funding body changes and new ideas. Insight saves our team an incredible amount of time. Features we particularly love are the reminders for plans and funding ending, tracking for billable impact, customisable report templates and the drag drop of emails into case notes. As a business owner and OT my aim is to make the behind-the-scenes jobs efficient, accurate and user-friendly. This allows our very clever clinicians to provide high quality clinical work. iinsight is a great help to achieve this goal. As a new business owner with a rapidly expanding business, I am very grateful for iinsights commitment to great customer support, advancing features and customisable platform.

    Louise Whitton
  • I chose iinsight because I had read a whole lot of things about other software, I'd spoken to a lot of people, asked around about who was using what, and the word that kept coming up all the time was iinsight. A lot of my colleagues are using it (iinsight) and have found it to do everything that we need to do and we're all different in what we do. Using this software is so flexible that you can make it your own. You can do what you want with it, and the team will help you every step of the way. I think it's just a fabulous, fabulous software." - Mandy Pickett, Support Coordinator / Psychosocial Recovery Coach

    Mandy Pickett
  • “Last night I entered all my client details and billings into the system – took me 30 minutes for each client – a task that previously took me 3 hours for each person! I’m wrapped!.”

    Margaret Barry
  • iinsight has been instrumental in transforming our business operations. Its scalability, user-friendly interface, and customizable features have seamlessly grown with our business. The auto-population of templates and bulk invoicing functionalities have significantly reduced administrative tasks, allowing us to focus on core activities. The exceptional customer service from iinsight further enhances its value. I highly recommend iinsight to anyone seeking to improve business operations—it's truly an all-in-one solution that delivers on its promises.

    Marko Bajic
  • It’s secure, it’s easy-to-navigate, I can customise the pages to what my company needs to know, it’s well-priced, it integrates with my accounting software & the BE Software staff are super-helpful with any questions after initial set-up…what more could you want in a patient management system?! Good job team-Iinsight!

    Mary-Anne Richardson
  • “I just wanted to say how much I love iinsight®. I have several staff away at the moment and it has just made me realise how much better our business is and the level of service we provide is much improved because of this system.”

    Melanie Parker-Doney
  • Our team has enjoyed using IINSIGHT. It is a cost-effective, user-friendly and customizable case management system that provides a secure platform for our vocational rehabilitation services team.

    Metrics Vocational Services
  • I love using iinsight. It is one of the most powerful platforms. My workers enjoy using it, and I've used several platforms that I wasn't happy with. But I think I'm really happy with what iinsight brings into my daily life. It's so easy, it's so comfortable, everything is unique and it helps me to keep up with my work. I've always been searching for a very reliable, easy to use and cheaper platform for my organisation, and I've found iinsight to be one of the best platforms that I have ever used. My support workers especially struggle with the other platforms that I was using before and I found that they find iinsight very easy to use and also very useful. I think if you bring hundreds of platforms or software to me, I would definitely go for iinsight.

    Naomi Peprah
  • For our organization, iinsight is the linchpin that keeps our operations running smoothly. This multifaceted software effortlessly manages clinical therapy notes, invoicing, documentation, and correspondence, allowing us to prioritize our clients' wellbeing. For us, iinsight stands out due to its indispensable features. Robust reporting provides invaluable insights, guiding data-driven decisions. Seamless integrations with other office services streamline workflows, saving time and reducing administrative overhead. The user-friendly interface frees our team to deliver high-quality care. The software's efficiency empowers Medisense to allocate resources strategically, enhancing service delivery and client satisfaction. Customizable backend features minimize errors, maintaining our high standards. As a startup, our association with iinsight sets us apart, showcasing our commitment to cutting-edge tools and positioning us as industry leaders.

    Neil Hensley
  • “We required a web-based case management system that could be accessed remotely, and that promised to be secure. The software needed to be equally accessible on Mac and PCs as well as via mobile devices. This solution also needed to be cost effective. Our favourite feature is the ability for more than one team member to access case notes. We have a multi-disciplinary team who sometimes collaborate on cases, so it was important that this feature was available. We would recommend this software to other organisations who are primarily focussed on injury management/ work rehabilitation. We are a paediatric practice, so can probably not use the software to its full potential.”

    Nicole Grant
  • We are a national organisation that has been enjoying the benefits of the iinsight® product for more than 6 years.iinsight® has made a tremendous difference to the productivity of our consultants and our Managers have easy access to real time data about how our cases are progressing.‘Be Software International’ has continually and effectively engaged with our staff on the many enhancements and updates of iinsight® that have been designed to boost productivity and to meet the changing industry and legislative requirements to which we are exposed.

    Peter Scott
  • iinsight has improved Nouvita’s invoicing and case management dramatically. Our team have always found the iinsight support team to be helpful and responsive at answering our questions. We are pleased we took a leap of faith and transitioned to iinsight. Our team are reaping many time saving benefits and our client journey’s have improved as a result.

  • IINSIGHT has provided our team with a readily accessible and user-friendly case management system which has streamlined our case notes, reporting and service costs.Our mobile consultants are able to access the system from anywhere and at any time. This has been great as previously we had been using hard copy files, and excel spreadsheets which resulted in a lot of administrative ‘downtime’.Our mobile consultants are able to access the system from anywhere and at any time. This has been great as previously we had been using hard copy files, and excel spreadsheets which resulted in a lot of administrative ‘downtime’.I particularly like the ability to link iinsight and xero (accounting software) for our invoices which helps save considerable time on book keeping and accounting.We would recommend iinsight to allied health and rehabilitation providers.

    Sarah Rossi
  • We have been users of iinsight® since 2010 and have watched it grow and improve every week. iinsight® has helped our business to have all information cloMelanie Parker-Doneyse at hand, with the ability to access case notes, reports using templates, outcomes and achievements, invoicing and much more. The support given by iinsight® staff is constantly friendly and swift and they are always open to ideas and improvements to help it become even better.”

    Scot Weeks
  • iinsight has shown us what we were missing!!! As a small speech pathology company we have don’t have many requirements however they are specific and the system we were originally using was not satisfying our growing needs as an NDIS provider. We have had ONLY positive experiences with iinsight since we commenced services. Even as a small business the onboarding process was flawless and the whole team were very supportive. The migration process, setup and ongoing support has been extraordinary. The system is seamless and no matter what the issue, iinsight staff are there for you at any time! Support throughout the whole process has been an exceptional and something we won’t ever go without. Thank you Renato and the team at iinsight.

    Speech Pathologist
  • Corporeal Health have been using iinsight for many years. The program allows us to create custom templates and manage different invoicing and reporting requirements which has saved us many hours of work each month. We have found the program to be easy to use and implement with new team members. Being a cloud based program, it enables our team to work efficiently on site or when out reviewing clients. This flexibility is a great asset. Ian and the team are always quick to respond to our queries and are open to receiving suggestions for any improvements we may present.

    Stefanie Della
  • Hi iinsight, I work 3 -4 hours a week bookkeeping for a small organisation. I have found the support I have received from iinsight to be superior to any other Software company I have used. The turnaround to a request for support from Be Software is prompt allowing me to get on with my work. I have had support from several Be Software team members and I have found them all to be very helpful. Thank you iinsight, very much appreciated Sue Smidt.

    Sue Smidt
  • “iinsight® has been a huge benefit to my business making case management so much easier. It is very user friendly and innovative with regular new features and improvements to provide a great user experience. I particularly enjoy the iPad capability of iinsight® - it enhances my business operations. We have consistently had prompt friendly service that exceeds expectations."

    Tania Dhillon
  • iinsight has drastically improved how efficiently and effectively my company streamlines, tracks and organises client, customer, employee and financial information. I thoroughly enjoy the feature of being able to enter a billing and my clinic notes simultaneously. I find it exceptionally user friendly and the tech support by Ian is phenomenal. Any questions I may have are promptly answered within 24 hours with easy instructions and screen shots to guide me to a solution. The reports that can be generated are informative and assist with setting strategic goals. I would highly recommend insight to any OT Case Manager who is looking to simplify their processes and reduce administrative inefficiencies.

    Tara Trethewey
  • We have been using iinsight for over four years now. iinsight is mobile and user-friendly, and has allowed for our company to become completely paperless. It is great to see the platform constantly expanding and adapting to the changing needs of their clients. We will use iinsight for many years to come.

    Terry Nieroukh
  • Our group has now been using iinsight since March 16th, 2020. We previously used a custom-made Access based platform for our case management system. Over time, it became cumbersome and ultimately user-unfriendly especially for new staff. In searching for a new system, we found iinsight “down under”, being based in Australia. I was immediately drawn in by the apparent versatility and comprehensiveness of the system. It is flexible, robust, scalable and user friendly. A year and a half later, I remain very pleased with our decision to forge ahead with iinsight. Of course, aside from the actual product, the support provided from day one has been, and continues to be, timely, thorough, and always marked by utmost professionalism.

    Victor Andres

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Trial wizard - International

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