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Testimonials

Hear what our customers have to say about iinsight®

testimonials

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Optimise Health and Wellness
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Optimise Health and Wellness

iinsight has been a breath of fresh air in terms of being able to improve efficiencies and processes for our organisation across our multi client based platform. iinsight was extremely intuitive, allowed us to have fantastic oversight of both the financial, and aspects, but also the clinical aspects with respect to, managing our client files. Working with iinsight has been extremely collaborative. iinsight have been more than willing to take on board our feedback and to try and tailor and customise, solutions in terms of how the programme is used to, best optimise our efficiencies, in terms of the way that we do business

Star rating

Cara Christopher

Director
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Whole-Hearted Care and Support Services

I love using iinsight. It is one of the most powerful platforms. My workers enjoy using it, and I have used several platforms that I was not happy with. But I think I am really happy with what iinsight brings into my daily life. It is so easy, it is so comfortable, everything is unique and it helps me to keep up with my work. I have always been searching for a very reliable, easy to use and cheaper platform for my organisation, and I have found iinsight to be one of the best platforms that I have ever used. My support workers especially struggle with the other platforms that I was using before and I found that they find iinsight very easy to use and also very useful. I think if you bring hundreds of platforms or software to me, I would definitely go for iinsight

Star rating

Naomi Peprah

Director
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Sea Change Health Professionals

We have been just looking for what was the right software for us. That is where we came across iinsight. Really quick to get back to us. Really great demo. What stood out to us was the team just knowing the product really well and being able to showcase how the product was utilised for us. The operations staff have really loved transitioning onto iinsight. Just the full spectrum of things that it does has made it a lot easier for us. We have grown significantly since we signed up with iinsight, but we have not had to recruit more administration staff. So yeah, really happy, with iinsight and what it’s provided
Star rating

Dale Wakefield

General Manager
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Together We Can

I chose iinsight because I had read a whole lot of things about other software, I had spoken to a lot of people, asked around about who was using what, and the word that kept coming up all the time was iinsight. A lot of my colleagues are using it (iinsight) and have found it to do everything that we need to do and we arre all different in what we do. Using this software is so flexible that you can make it your own. You can do what you want with it, and the team will help you every step of the way. I think it is just a fabulous, fabulous software
Star rating

Mandy Pickett

Support Coordinator / Psychosocial Recovery Coach
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The ORS Group

iinsight has been instrumental in transforming our business operations. Its scalability, user-friendly interface, and customizable features have seamlessly grown with our business. The auto-population of templates and bulk invoicing functionalities have significantly reduced administrative tasks, allowing us to focus on core activities. The exceptional customer service from iinsight further enhances its value. I highly recommend iinsight to anyone seeking to improve business operations — its truly an all-in-one solution that delivers on its promises
Star rating

Marko Bajic

General Manager
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Genesis Rehabilitation Ltd

I have been reviewing the iinsight website for literally years and only decided to explore further a few months ago. We have literally wasted hundreds of man hours in utilizing systems that were outdated and significantly more difficult to interface with. We love how robust and user friendly iinsight is and have already recommended it to colleagues. Don’t wait like we did as your time is far too precious
Star rating

Arlene Ward

Director

Read what they say about iinsight®

Kasrynne Huolohan

“I have used other case management software – but iinsight® beats them hands down! It has kept pace with our rapid business growth with its easy to use formats. I can’t speak highly enough of the customer assistance you will receive from iinsight®
Star rating

Kasrynne Huolohan

Managing Director
Kasrynne Huolohan

Judy Gardner

iinsight® has assisted WHSM with streamlining our administrative and case management processes and invoicing and our consultants have embraced the program without any difficulties. I would recommend iinsight® to rehabilitation providers.
Star rating

Judy Gardner

Director
Judy Gardner

Specialised Health

We have been using iinsight for around 10 years now and the service and support has been outstanding. Every time I have had to reach out to Leon Chay and his team for assistance I have very kindly and efficiently been met with support and assistance. The last few years
Star rating

Crystal Stavris

Executive Assistant
A testimonial promoting iinsight from Crystal Stavris who is the Executive Assistant AT Specialised Health

Kate Moore & Doug Moore

Within the last 7 years of using iinsight, we have been pleasantly surprised with the level of support we’ve received from the iinsight customer support team, and the promptness in refining processes to meet the everchanging needs of our business. As an example, just recently we found that an insurer
Star rating

Kate Moore & Doug Moore

Directors
Kate-moore

Mary-Anne Richardson

It’s secure, it’s easy-to-navigate, I can customise the pages to what my company needs to know, it’s well-priced, it integrates with my accounting software & the BE Software staff are super-helpful with any questions after initial set-up…what more could you want in a patient management system?! Good job team-iinsight
Star rating

Mary-Anne Richardson

Director & OT
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Melanie Parker-Doney

I just wanted to say how much I love iinsight®. I have several staff away at the moment and it has just made me realise how much better our business is and the level of service we provide is much improved because of this system
Star rating

Melanie Parker-Doney

Managing Director
Melanie-Parker-Doney

  • “The time we spent on administrative and non-billable tasks was excessive prior to iinsight®”. We were paper based and we ‘doubled-up’ on many of our processes to ensure there were no errors. iinsight® has allowed us to spend more time working on billable tasks, increase our client case load and minimise time spent on administrative tasks.There are quite a few things I love about iinsight®. Some of these are:* Invoicing is quick and easy.* Documentation is easy to find.* The ability to send an email with the documentation already attached saves us a lot of time. The fact that it is converted into a pdf when it is sent via email is a huge time saver.* Reports to review employees’ time and how it has been spent has provided us with invaluable information and has allowed us to provide strategies to employees to increase their productivity.* The time in the client’s plan is automatically deducted when we enter billable time with a client so it is clear how much time we have left (We used to do this on paper which was time-consuming).* We are able to spend more time on client-related issues rather than administrative tasks.* Client reports- information is pre-populated so the time we spend on report writing is reduced and this saving is passed on to our customers.* Go-to meetings are invaluable! I have learnt a lot from the go-to meetings with Ian.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.Renato came out to meet us at the office when we were considering iinsight® and he was more than happy to sit with us and answer all of our questions.I would want other organisations to be aware of the quick response time when issues arise and the great support we have received from iinsight®.

    Alison Bell

  • I have been reviewing the iinsight website for literally years and only decided to explore further a few months ago. We have literally wasted hundreds of man hours in utilizing systems that were outdated and significantly more difficult to interface with. We love how robust and user friendly iinsight is and have already recommended it to colleagues. Don’t wait like we did as your time is far too precious!

    Arlene Ward

  • Before iinsight® we had a private network that was very tedious for all to use! My external staff reported that it was extremely slow, unreliable and almost impossible to work with. From the office end, it required an expensive and power hungry server to be running all the time, constant maintenance and expensive IT support to make it work. Not only is good IT expensive, it is very difficult to find a company or individual that can be responsive. I found that the IT issues that the server and the private network created were by far the most stressful aspect of running the business! Everything changed for the better in late 2013 when we commenced the transition to iinsight®! iinsight® has completely changed the way that I personally work and how the business operates. iinsight® has an intuitive ‘feel’ about it and I found it very easy to adapt to, I trialled some alternate packages which were quite confusing. One of the great things about iinsight® is the great IT support that comes with it, Dan is always at hand to assist with problems. I have to say that Dan Howard is probably the most calm and friendly IT person that I have ever met. Simply knowing that there is a highly competent and skilled individual at the end of the phone to assist and support has done amazing things for my peace of mind! iinsight® has allowed me to be very flexible with my work practices. Before iinsight®, everything had to be done in the office on my desktop computer. Now, wherever there is wifi, I can use iinsight® on my laptop and I can complete every imaginable business activity. In the past we used several separate programs (word, excel, outlook, quick-file and more) to run the business. The flexibility, affordability and the convergence of these tools into one platform has revolutionised how we work!

    Ben Holden

  • iinsight has been a breath of fresh air in terms of being able to improve efficiencies and processes for our organisation across our multi client based platform. iinsight was extremely intuitive, allowed us to have fantastic oversight of both the financial, and aspects, but also the clinical aspects with respect to, managing our client files. Working with iinsight has been extremely collaborative. iinsight have been more than willing to take on board our feedback and to try and tailor and customise, solutions in terms of how the programme is used to, best optimise our efficiencies, in terms of the way that we do business.

    Cara Christopher

  • We have been using iinsight for around 10 years now and the service and support has been outstanding. Every time I have had to reach out to Leon Chay and his team for assistance I have very kindly and efficiently been met with support and assistance. The last few years have seen many changes in the requirements around cyber security and risk management and Leon Chay and his team have been a wealth of knowledge for us.

    Crystal Stavris

  • We’ve been just looking for what was the right software for us. That’s where we came across iinsight. Really quick to get back to us. Really great demo. What stood out to us was the team just knowing the product really well and being able to showcase how the product was utilised for us. The operations staff have really loved transitioning onto iinsight. Just the full spectrum of things that it does has made it a lot easier for us. We’ve grown significantly since we signed up with iinsight, but we haven’t had to recruit more administration staff. So yeah, really happy, with iinsight and what it’s provided.

    Dale Wakefield

  • iinsight has been such a breath of fresh air for my business. After trying multiple other platforms, I was so happy to find a system that reduces duplication and integrates with the other aspects of my business. The team at iinsight are consistently approachable and deliver timely responses to troubleshooting requests and are receptive to feedback for further developments that always benefit my business.My favourite features include the ability to pre-fill reporting templates and count down time within a funding approval. I don't even have to think about it! iinsight is easily customisable to my business and unlimited data storage gives me relief that I can maintain all documentation without concern of additional data charges. I would not hesitate to recommend iinsight to any domiciliary allied health practice. I'm a massive fan."

    Danielle Skelton

  • Before iinsight, our service process required our therapists and financial team to use 6 different platforms resulting in duplication of data entry at several points. Since working with iinsight in 2018 we can now do it all: book the session, complete the notes of the session, and bill the session; then our financial team then picks up the billing, converts to an invoice, and sends it out, all without having to leave iinsight. When we’ve needed modifications to the platform to meet the needs of our business, iinsight has been there for us. We now see more clients with fewer therapists, and all our data is secure in Canada. Thank you iinsight!

    Dawn

  • We recently transitioned to using iinsight for our workflow, billing and invoicing, and information storage.While process change is expectedly difficult, the transition was easy for us.iinsight® is intuitive to use, and we have access to excellent tutorials, video demonstrations, as well as written instructions. We found the staff at iinsight to be superb; their response to any inquiries was really prompt, despite the time-zone difference. The software allows for extensive customisation, and this presents great opportunity for reviewing and reporting workflow, case history, responding to customer inquiries and sharing information amongst our team.We highly recommend the software and invite any inquiries if you are considering adopting their software for your company.

    Diana Vissers

  • We have been users of iinsight® since 2010 and have watched it grow and improve every week. iinsight® has helped our business to have all information close at hand, with the ability to access case notes, reports using templates, outcomes and achievements, invoicing and much more. The support given by iinsight® staff is constantly friendly and swift and they are always open to ideas and improvements to help it become even better.”

    Donna Perrett