How A NDIS Compliance Software Helps You in Customer Services
- By Renato Parletta
- August 17, 2020
When your practice provides the support and services required by the National Disability Insurance Scheme (NDIS), you may likely know by now how daunting it is to navigate their system. Price lists, loadings, and services often change, usually with minimal to no notice, and new payments and services are being added. Using an NDIS compliance software improves the way you provide up-to-date information to the scheme so that you can ensure compliance with billing policies. The software can improve the way you work, so you can reduce rejections and guarantee better customer service to help your patients reach their goals.
Improving your customer service with an NDIS software
A practice could fail and develop a bad reputation when patients are not satisfied with its service. The last thing you want to happen is for patients to have a negative impression of your practice because of outdated, inefficient systems. The NDIS compliance software can prevent that as it provides case management tools for each patient. Using that, you can oversee the issues associated with care quality, costs, invoices, and billing.
An NDIS compliance software has the tools you will need to oversee claims and invoices and handle the reporting process with ease. That makes it a necessary addition to the practice as you adapt to the National Disability Insurance Scheme. The best software also serves as a CRM (customer relationship management) solution in which you are provided with a centralised platform for keeping all important and relevant data. This way, it simplifies goal-tracking and the outcomes of participants.
Keeping your records up-to-date is simpler with the NDIS compliance software. Drag and drop files from the computer into a particular case file and you are done. You can also integrate it with an accounting system (i.e. Xero) to synchronise invoices and automate payments. The software lets you monitor contractor costs and minimise internal administration with its employee expenses feature, which you can configure to match each contractor’s remuneration policy so you can easily report against that information.